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Asking for a five digit account number

Joining in


I am trying to keep my same number but change network online but it is asking for a five digit account number when i have a six digit one?? Any help?


Forum Team
Forum Team

Hello bentalbot321.

Thanks for your post and welcome to our Community.

Can you please explain in a bit more detail what you are trying to do?



I got an email from virgin mobile, and I want to switch my phone to virgin while keeping my current number so I followed a link emailed to me to do this. Then when I put in the account number it says incorrect when it isn't and says it should be five digits but the one i was sent is 6.

Hello bentalbot321.

Was this a PAC code from your current provider.

If so can we ask who you are with?


I am not sure what a pac is. The code I have is the account code (it says that it is gotten by email from virgin). The code that it is asking for is the account code

Hi bentalbot321, thanks for the message, and welcome to the forums. 

Does it help putting a zero in front?

A PC code should be 6 digits

Kind regards Chris

Hi Chris

No as it is the account number I need to put in. I have the account number but when I put it in it saying incorrect but this is 100% the one sent to me. It is saying this should be 5 digits. 

I am just following a link I was sent to change my nework but keep my mobile


HI bentalbot321, thanks for the reply. 

I will send you a private message so that this can be looked into further. 

Kind regards, Chris.