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Arrears

Hi, 

I opened an account in 2015 and then when the contract came to an end I rang to cancel the contract. After being told the contract was cancelled I was still getting billed and had letters coming through the door.

I then paid the bill but I still have £50 in arrears on my credit report. I can no longer log into my virgin account to settle this. I have moved house numerous times so haven't got an old bill to hand and I cant get in touch with BPO collections as I haven't got a reference to settle the account.

Can anyone help please? I really want/need to settle this, Its been going on for years now.

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Re: Arrears

Hello

If you have a look at https://www.virginmedia.com/help/virgin-media-missed-payment there is a phone number for the collections team who will be able to help you.

Regards Mike

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