Hi David_Bn
Thank you for picking up this matter.
The saga began in November when the bank account to which the DD drew from was notified to VM as being due to be closed very soon by myself for personal reasons, and I provided a new different bank account details.
Subsequently I was given a revised payment date for the new bank account, and I closed the old bank account.
On three ocassions since when my phone service has been cut-off I have re-provided the new different bank account details yet the Customer services representative says it is not recognised, they can only see the old account details - despite me providing new account details several times.
I checked with the new bank, no request has been recieved by Virgin Mobile to set up the new direct debit
Despite being a Virgin Mobile customer for many years I am now very close to terminating my phone service and transferring the number to another supplier. This is due to the issue which has been ongoing for many weeks and the unhelpful attitude of Customer services agents who say they will phone me back then dont, or are unable to provide basic information such as what was discussed in the last several calls, citing I dont have access to that information.
If you are able to provide a number where I can speak to a retentions team member located in the UK, I will gladly follow up. Otherwise it will be easier for me to switch supplier
Many Thanks
