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Carpmawj
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Another Greek connectivity problem

Can’t connect In Greece still.   Seems others have same problem so this seems to be a regular issue

please offer a months subscription as compensation as I had to use a workaround     Very annoying you have not fixed this yet

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Lisa_CC
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Re: Another Greek connectivity problem

Hi Carpmawj,

 

Sorry to hear you're unable to connect whilst in Greece. Can you tell us more about the connection issues you're having and confirm it's mobile data roaming connection?  I've found your details using the information we have on here and can confirm that everything looks fine and that there is activity showing. It may be that in some places the signal is weak, what does your phone show and can you confirm that you can see any signal or does it show an error?

 

Thanks,

 

Lisa

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Carpmawj
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Re: Another Greek connectivity problem

No there was no activity as the virgin sim would not connect to any Greek network. What activity do you see?  

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Zak_M
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Re: Another Greek connectivity problem

Thank you for coming back to us. 

 

It would seem as though we will need to send you a new sim once you return to the UK, I have checked all the provision are in place. 

 

Kind regards,

Zak_M 

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Carpmawj
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Re: Another Greek connectivity problem

I would expect some compensation for having to remain off the networks for the 5 days I was in Greece and having to use my wife's allowances.  I am sure that is only reasonable

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Lisa_CC
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Re: Another Greek connectivity problem

Hi Carpmawj,

 

Are you back in the UK so we can check the details? 

 

Thanks,

 

Lisa

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Carpmawj
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Re: Another Greek connectivity problem

yes, you want to call me?

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Melissa_F
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Re: Another Greek connectivity problem

We wouldn't call from here, but I will send you a private message so I can get you a new sim and look in to your billing. 

 

I'll speak to you there.

 

Thanks

 

Melissa

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