Additional data purchased

[Cdavis]

Hello,

Is there an email address to contact customer services?

Last night I had a message saying I'd used all my data, even though it was only 4 days since it renewed.

 I brought an add on to avoid any mega charges, but this morning my account shows I actually rolled over data which hasn't all been used, and have my full new allowance - plus the bolt on purchased. 

Won't get through it all and I've paid an extra £10. I have screenshots hence wanting to email. 

Thank you.

[Steven_L]

Hey @Cdavis,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of the issues that you're having with your data and the way its being managed at the moment.

We don't have an email address for customer services but I would be happy to help further from here but would need to confirm a few details via private message, please look out for my message and we can get started.

Regards,
Steven_L
 

[Steven_L]

You're very welcome @Cdavis and glad that we have got to the bottom of it and it has been fully resolved.

Please let us know if you have any further issues. 

Regards,

Steven_L