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RGarnham
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Account seemingly vanished

So, I’ve been on a VM sim contract for a while now and this August I upgraded to a full on contract and kept my sim. Last week everything was fine, but I moved out and for some reason my virgin media account has seemingly vanished into the aether. Despite me trying to use my mobile number and the email in which I’ve been sent my bills and what not, Virgin Media doesn’t recognise me in the slightest

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Emily_G
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Re: Account seemingly vanished

Thanks for the post RGarnham and welcome to our community.

 

When you leave us the account will close and the My Virgin Media account would no longer be accessible.

 

Thanks, Emily.

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