cancel
Showing results for 
Search instead for 
Did you mean: 

Account security concerns

sidders55
Tuning in

Hi, I moved my mobile number back in May due to issues with Wifi-calling.I assumed that would close my mobile account also.

But I have just received a personalised text saying "...thank you for calling Virgin Media, you spoke to <name was supplied> ..."

I am concerned it is a spam text or an issue on my account as I haven't called Virgin Media/Mobile since May.

Please can you let me know how I can close my online account as I no longer need it.

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @sidders55, and welcome back to our Community Forums!

I'd be happy to take a closer look into this for you.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

See where this Helpful Answer was posted

2 REPLIES 2

David_Bn
Forum Team
Forum Team

Thanks for your post on our Community Forums @sidders55, and welcome back to our Community Forums!

I'd be happy to take a closer look into this for you.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

David_Bn
Forum Team
Forum Team

Thanks for working with me via our private messaging function @sidders55 

I'm pleased we were able to get to the bottom of this for you.

Do feel free to come back to our Community Forums, if there's anything further that needs to be discussed.

Thanks,

David_Bn