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Account Softlock

Joining in

I am going to Turkey at the weekend and am trying to turn off Data Roaming, however I am unable to do this as it says my account has a softlock on it.  How can I ensure that my roaming gets turned off and I won't incur additional charges whilst abroad?


Forum Team
Forum Team

Hey sam7541,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your account having a soft lock on it, please make sure that roaming isn't turned off on your device and also put your handset in airplane mode, that should stop your handset from connecting to any local networks and you can then turn on WiFi, when needed.

Kind Regards,