I signed up for Virgin Media and got the mobile sim included. I can see my media bill on the Virgin Media App and that is OK. I just had a direct debit taken for Virgin Mobile for £2. There was no warning. I gave the sim to my husband but we can’t figure out how to access the bill. My login for the media does not work and when he puts in the mobile number and tries to set up a login that does not work either. No help on the app anymore. Can anyone help?
Thank you for the reply. We found that login but neither of us are able to login. It won’t recognise my Virgin Media login and when my husband tries to register using his mobile phone number it won’t recognise that either. I wonder if the £2 had been taken in error as the 00mph mobile sim is on the overall Virgin media bill for my broadband and telephone and that shows no extra charges?
I don’t understand why there are two Virgin direct debits instead of one. Can you help?
You have to register using your Mobile number for the account. You can't use another mobile number.
Cable and Mobile services work via two different computer systems. When you take out an Oomph bundle then the Mobile account is set to a £0 monthly charge for the SIM and that's added to your Cable services to give you your single monthly bill.
However any additional usage for your Mobile SIM is billed separately
********************************** I work for Virgin Media - but all opinions posted here are my own
Thanks. That makes sense. So the £2 is additional charges and we need to access the mobile account to know what they are for. The mobile number does not seem to work to register the mobile account. Could this be because the number was ported? Do we need the original number to set it up?
Hi, we have now accessed the account. We got through to Virgin mobile on the phone and they explained that the answer to the security question to get in was the password for the media account. It is all resolved.