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Jaci1
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Access to Mobile Account

I am trying to access my mobile account.  Haven't used it for years and the combination of password, email and postcode is not recognised. I am advised to re-register but I cannot remember my security question so I am advised to ring 0345 6000789 - no help whatsoever!  Just sent me back to online help pages.  Can anyone out there break the loop and help me access my account. Alternative is cancel my contact and I do not want to do that.

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Emily_G
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Re: Access to Mobile Account

Thanks for the post Jaci1 and welcome to our community.

 

Can we please confirm if you're the account holder on this one?

 

Thanks, Emily.

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Jaci1
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Re: Access to Mobile Account

Yes
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Emily_G
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Re: Access to Mobile Account

No problem if that's the case I'll pop you over a private message and we'll pass alternative security then reset the memorable word for you. 

 

Thanks, Emily.

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