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shahena77
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Absurd charges

Hi, i have been with Virgin Mobile for a long time now and have enjoyed the service for as long as i have had it until now because suddenly i have been charged £160 in extra charges for out-of-allowance calls even though i have a £0 spending limit???

Somebody please explain

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Beth_G
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Re: Absurd charges

Hi shahena77,

 

Welcome to the Community Forums! Thank you for your first post.

 

I am sorry to hear there were some unexpected charges on your recent bill - if you do have a spending cap set to 0 on your account, it's more than likely that the extra charges are actually unpaid charges that have rolled over from your previous bills.

 

Have you been able to check your itemised bills and payments via your My Virgin Mobile account?

 

Let us know if you still require any further help.

 

Beth

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shahena77
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Re: Absurd charges

If logged in and it says ive used my monthly allowance and started charging each call that i made onwards even though the cap was set to 0 since i started with virgin a couple years ago

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Beth_G
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Re: Absurd charges

Hi shahena77,

 

Thanks for coming back to update us.

 

I'd like to take a look into your account and get to the bottom of this for you - I'll send you over a PM now so I can take some details.

 

Thanks,

 

Beth

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