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4G

Hello. I've noticed this seems to be regular occurrence. I have been on a 4G plan for years and assumed I was getting it until my daughter pointed out that it should say 4G at the top of my screen. I've looked in my settings and it only offers me 2G or 3G but my plan, and therefore my SIM, should be 4G. Advice please.

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Very Insightful Person
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Re: 4G

Do you have a 4G phone?

I work for Virgin Media and my posts are my own opinions
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Re: 4G

I have a Samsung s10.

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Forum Team
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Re: 4G

Hi Louise72, 

Thanks for your post and welcome to our community. 

Sorry to hear that you've not been getting 4G, this isn't what we like to hear. 

If you're on a 4G plan with a 4G SIM then you should be getting 4G unless there's any issues in the area. 

I can check all of this for you, I'll just need to pop you a personal message to grab some details. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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