on 11-09-2021 10:39
Hi, family switching from another network-have been sent email with 4 new numbers, already linked with PAC code from previous provider. 4 SIM cards have arrived-how do I know which one belongs to which number??
there are digits in the cards, but they do not match old or new phone numbers
We all are keeping our own mobile numbers, will it be trial and error?
on 12-09-2021 13:17
Hi cattybif, thanks for getting in touch.
Sorry for any confusion around the new mobile numbers and which pac/numbers they are each assigned to.
When multiple numbers are being ported in I've never seen what this looks like from a customers point of view to be honest so I'm not sure if there is a way to differentiate between them - I'll seek clarification around that, but in the meantime we can help identify them via the details from your mobile account. Just get back to me via PM and we'll take it from there.
Tom
on 13-09-2021 13:41
Thanks for getting back to me and letting me know this is sorted now cattybif. If there's anything else we can help with please don't hesitate to post again.
Tom