on 26-04-2022 21:22
Hi
my 18 month contract with virgin media has come to a end along with the free omph sim which my wife uses, I have took a new media contract and also managed to get a new contract for my wife….. the only problem is I’m unable to sign into that account as I have a virgin mobile account as well myself and I can only sign into that account … I would like to change the email and log in so my wife can access her account …
on 27-04-2022 08:42
Hi @Bauldy,
Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're experiencing some issues with your wife not having access to her mobile online account.
Can you please confirm if this is correct: you and your wife have two different mobile numbers and you're only able to access the mobile account of one number, is that right? Can you also confirm if your wife has previously registered for an online mobile account before? If not, please try to register for a separate online mobile account, as with two different numbers, two accounts will be needed.
Please let me know how you get on and if you need any further help with this. 🙂
Thank you.
on 27-04-2022 10:10
Yes that’s correct she needs to register the sim in her name to access the account or I need to access it through my account
on 27-04-2022 12:24
Hi @Bauldy
Just to clarify please, has she now registered for her own online account?
Please pop back to us when you can.
Vikki - Forum Team
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on 27-04-2022 12:34
No she can access the account by logging on with sim but cannot log on for bills
on 27-04-2022 17:05
Just to clarify-
Are the two SIMS completely separate accounts with different named account holders?
Alex_Rm
on 27-04-2022 17:14
One sim is on my virgin mobile account a long standing deal I’ve had for years . The other sim is a separate sim only deal set up in my name . I also have a virgin media account in my name.
on 27-04-2022 20:45
Thank you for your reply, your wife would not be able to sign up for a Virgin Mobile account, have you tried adding the number to your existing account?
If you do and get an error message do you have a screenshot?
Zoie
on 27-04-2022 21:22
I try and register but it asks for a password so I must of set up the account but can’t remember the password
on 28-04-2022 09:36
Is there a forgotten password reminder option Bauldy?
Gareth_L