Hi there @Tricia59
Thank you so much for your post and welcome back to our community forums!
I'm so sorry to hear that you have faced this issue and you are still waiting for your SIM.
I'd be happy to take a look into this for you, I will send you a PM now so we can do so.
Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.
Thank you.