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wrong email address

I set up my account (fibre + SIM card) on the phone but the person I talked to got my email wrong. I haven't had the welcome letter yet or the SIM card but I had the modem installed. Because the email associated to my account is wrong, I cannot login on account management. Phone support is asking me for a password but I'm not sure what it is? It's possible they asked me for that during account setup but I don't remember it.

How long is the SIM card expected to take to arrive, and what are my options regarding login?

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Re: wrong email address

Hi supercollider

 

Thanks for posting and welcome to the community.

 

Sorry to hear of this. The SIM card takes around 3-5 days, has it been this long or the time period passed? 

 

I'll PM you now to sort the email issue and login issue out 🙂

 

Kind regards,

John_GS
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Re: wrong email address

Thanks for joining me on what must be the most short lived PM ever @supercollider 🙂

 

Just to update the thread, all issues have been solved 🙂

 

Have a good night

John_GS
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Re: wrong email address

Hi @supercollider

 

Thanks for your message, however we'd need to do it publicly first 🙂 

 

When was the SIM ordered please?

 

Kind regards,

John_GS
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Re: wrong email address

Hi John

I got the SIM card this morning… along with a second one. The person I got Tuesday pushed a second one and now 2 arrived the same day. Is there a way to know which one I should use?

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Re: wrong email address

Thanks for coming back to me @supercollider

 

Glad to hear got the SIM, this will need a PM so I can get the SIM serial numbers off you and advise of the correct one 🙂

 

Kind regards,

John_GS
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Re: wrong email address

Thanks for joining me on PM @supercollider

 

Just to update the thread, the number port in has been done and confirmed which SIM is correct 🙂

 

Have a great weekend 🙂

John_GS
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