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whitemouse1 · ‎09-11-2023

I just signed up for broadband but put the wrong address!

As I havent received an account number i cant talk to anyone to remedy this. Can anyone help?

Cheers!

newapollo · ‎09-11-2023

Hi @whitemouse1

You could try calling the pre-installs team on 0800 052 1734 they should be able to help.

They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave

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Daniel_Et · ‎09-11-2023

Hi @whitemouse1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear what's happened 😔

In order to get this rectified, we'd suggest contacting our sales team on 0800 183 1234.

Please let us know how you get on.

Regards,
Daniel

whitemouse1 · ‎09-11-2023

I don’t have an account number so I can’t get through the phone menu

Daniel_Et · ‎09-11-2023

Hi @whitemouse1, thank you for your response.

Have you tried seeking support via WhatsApp? You can do so on +447305 327 112.

Regards,
Daniel

newapollo · ‎09-11-2023