on 25-09-2023 14:56
With upcoming contract changes in November where Virgin can increase fees when they like during a contract without allowing you to exit are we allowed to exit our current contracts due to this change without issue?
on 25-09-2023 17:11
Hi @aigroti,
Welcome back to the Community Forums and thanks for the post.
As you have received the email it would state if any active Right to cancel periods will be put in effect for you, with this however there is no right to cancel period for this change in our T&C's.
Joe
on 25-09-2023 18:24
Hey @aigroti,
Wanted to com back and say I have recently been made aware it will say on your letter if you have eligibility to cancel your contract now due to these changes, it would be best to consult your letter.
Joe
on 25-09-2023 18:39
I received letter stating I could cancel contract with no exit fees up until 31/10/2023, as did my parents but spent 45 mins on phone waiting to speak to someone to cancel and was then cut off. Would be good to know if there is a way to cancel without speaking to anyone.
P.S. tried the online chat earlier and it had a 72minute wait, service from Virgin really is deplorable, used to be good.
on 25-09-2023 19:02
Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...
on 26-09-2023 08:11
Hey trauma631, thank you for reaching out.
If you wish to give your 30 days’ notice you can do it by just sending a WhatsApp with a description of the cancellation to +447305 327 112 or you can send a letter to Virgin Media, Sunderland, SR43 4AA.
If you don't wish to speak to anyone the letter would be the best option, but I would make sure to send this recorded or signed for. Cheers
Matt - Forum Team
New around here?
on 27-09-2023 08:40
Can we just have the new company contact Virgin to inform we are changing to them?
on 27-09-2023 08:46
Thanks, have completed the form.
on 27-09-2023 10:18
Hi
Is everyone receiving these letters about the upcoming changes?
I renewed contract around June/July I think.