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will our account be closed?

we finally got to speak with a VM rep yesterday in respect of downgrading our package, but the lady was not English and I had trouble understanding her. I thought we were arranging for changing from a TV-Broadband-phone package to just Broadband and phone and reiterated the desired change several times and asked for an email to clarify as I could not understand her. She did say that  October the 10th would be the day of change. Today I got an email from Virgin to say they are sorry that we are closing the account - we don't wnat that! Is this just a temporary  closure while the new package is put in place? Can you advise please?

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Re: will our account be closed?

s'okay,sorted 🙂
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