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when will I get my end of contract credit?

I left virgin on 23rd September (after the stipulated 30 day notice period) that was my contract end date.  still not had the credit on my account!  over £30 owed, when will I receive my credit?? can't get any answer on the phone

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Re: when will I get my end of contract credit?

Hi mcpick,

Hopefully this will shed some light on how the final billing works. When you cancel by  giving the 30 days notice period your are billed up until the date of disconnection. In this time if another bill has been produced before your disconnection date it will show that your are going to be charged for the month going forward. 

Once your disconnection goes through any advance charges on your account will be refunded back to you and you will receive a final revised bill with the correct amount owed.

If you are left with any credits on your account after the disconnection of your services you will be sent a cheque refund 45 days after disconnection. Going by the above the cheque should be sent out tomorrow if the account was disconnected on 23rd September

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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