was told £35 activation would be waverd but on my bill ?

[eddie12345]

why has my activation fee not been wavered 

[Zach_R]

Hi @eddie12345,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that there appears to be a disputed charge on your bill. Do you have any documentation detailing that the fee would be waived?

Thanks,
 

[eddie12345]

No i don't to put you in the picture this has been a complete nightmare from the start too many people took to do with my setup with different advisors phoning me who had nothing to do with the original setup and far too many mistakes and lies not good service for a new customer sort this or i will cancel 

[Lee_R]

Hi @eddie12345 thanks for getting back to us.

I am sorry to hear that you have had a poor experience with our services. This is very disappointing to hear, and I can assure you that this is not the level of service that we want to provide. I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R