Edit: Scratch that, go to 192.168.0.1 in your browser, click router status at the bottom (don't log in), click configuration and note what it says under "Max traffic rate" for the downstream. For VIVID 350 it would be 402510000, VIVID 200 would be 220100000 or thereabouts.
I phoned up customer services and they say it is now upgraded to vivid 350 but I can see that the upload speeds have gone up to 21mb but download speeds still only achieving 100-150mb, is this what to expect? I though it would be more.
I have tried a wired reading and getting the same.
Upstairs the Wi-fi speed only gets 30mb max. Is this a normal amount to drop?
wifi is wifi. Don't expect much as its very much dependant on the device and many factors in your home. Wired is the only tests you should use for diagnosing. It 'should' be showing full speed 99% of the time though.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.