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virginmedia account and unable to check special offers etc

Recently updated service requirements & as Skysports currently of little value for money. No new contract has been started. Will reconsider if and when things improve.

In the meantime since this change was made I have been unable to access the special offers and deals available to current customers when I log into the customer account.

Any idea how this can be sorted out?🤔

Thanks John_2_VM

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Re: virginmedia account and unable to check special offers etc

Same here, coming to the end of my deal. No new offers available to me when i log into my account. Unable to live chat or message and last thing i want is to have to phone up and waste a half day on the phone - where is live chat or message link.

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Re: virginmedia account and unable to check special offers etc

Hello, I've just been looking around & considered leaving & coming back as a new customer by arranging a visit by a virgin rep for a chat. However got this:

200827Virginmedia.gif

To finish make the most of your current contract as our Tivo box  has now packed up & phoning Virginmedia is a last resort.

Well off to see how I can make a start of getting a repair or a new box

Your John_2_VM 😖

 

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Re: virginmedia account and unable to check special offers etc

Thanks for the post John_2_VM

 

Can we please confirm if you've been able to access this since your post? 

 

Does your Tivo box show any lights at the moment? Have you checked all the cables are secure and show no signs of damage? 

 

Thanks, Emily.

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Re: virginmedia account and unable to check special offers etc

Emily, I just replied to Gareth_L,

The situation is currently, Thursday 03/09/20, we started up the TIvo box and on screen was the starting up message which was seen a number of times & as time passed we were left with the message no signal on the television screen. The Tivo box was on as per the two green lights. What next??

John_2_VM

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Re: virginmedia account and unable to check special offers etc

Hi John_2_VM

thanks for your reply, I have checked remotely and can see you have booked an engineer, please let us know how your visit goes,

Thanks

Zoie

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