Many thanks for coming back to us Justin2211,
We appreciate you clarifying that you had no existing contract at your previous address. If this is the case, when you move address a new 18 month contract will be applied.
We will replicate what you had at your old property unless you have specified that you want an alternative package to our sales team.
We do apologise that you were informed you would not have a contract when you have moved address, this would not be the case. If you had remaining months on your contract at your previous address this would have been carried over to your new property.
As you were out of contract, when you move, you will start a brand new contract at your new address.
For more information about this, you can check our T&C'S here https://www.virginmedia.com/legal.
Kind regards Jodi.