Menu
Reply
opusnine
  • 2
  • 0
  • 0
Joining in
104 Views
Message 1 of 4
Flag for a moderator

upgraded tv problems

I've upgraded tv and broadband last Sunday (jan 17th) using my virgin media account

I recieved an order number and....

Not heard anything since

Anybody else having similar problems

0 Kudos
Reply
japitts
  • 8.52K
  • 1.19K
  • 1.66K
Very Insightful Person
Very Insightful Person
84 Views
Message 2 of 4
Flag for a moderator

Re: upgraded tv problems

Can you view your current package/contract within your "my VM" online account... if so, does this show the change you requested?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
opusnine
  • 2
  • 0
  • 0
Joining in
70 Views
Message 3 of 4
Flag for a moderator

Re: upgraded tv problems

Yes i can view my account details and nothing has changed I'm on the same package 

So it looks like virgin media has done nothing

 

0 Kudos
Reply
Zoie_P
  • 2.16K
  • 99
  • 170
Forum Team
Forum Team
28 Views
Message 4 of 4
Flag for a moderator

Re: upgraded tv problems

Hi Opunsine, 

thanks for your post and welcome to forums 🙂
I am sorry to hear this, this may be due to you needing to confirm to us it is you have you called our team?

Thanks,

Zoie

0 Kudos
Reply