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upgrade deal running out

my current deal expires 10th of may, cant get through to any chat, or call, just looking to keep current plan as is and not change it, any ideas how to do this and get through to someone, 

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Message 2 of 8
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Re: upgrade deal running out

If you want to stay as is, you need do nothing.

Your charges will be as documented on your contract.

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Message 3 of 8
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Re: upgrade deal running out

the current deal will remain, is that what you mean

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Message 4 of 8
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Re: upgrade deal running out

No, your current contract terms will continue and you’ll move to the terms outside your minimum period.

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Re: upgrade deal running out

yeah i thought as much, but thats what im looking to rectify, i want the deal to continue, and not got to the higher price, was just on a call on hold for 30 minutes but they ended the call

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Re: upgrade deal running out

..then you just have to persevere or go elsewhere.

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Re: upgrade deal running out

the problem is, i need to persevere in order to go elsewhere, and when they hang up on you, but hey, thanks for the input

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Message 8 of 8
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Re: upgrade deal running out

I just got my new bill through showing increase because "deal" ended. Hung on for about 30 minutes & they cut off. I'm not happy about paying so much more (when new deals are so much cheaper!). 

I understand staff may be off but maybe everything should just be put on hold for now... considering every one's different circumstances at this time.

What can we do to be able to speak with someone? 

Thanks

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