Re: upgade email recieved, but never confirmed, and not showning online after several days
Thank you for your post and welcome to the forums.
Sorry for the delay in response here! We're unable to arrange/amend any package changes over here on the forums. I appreciate this was a little while ago and you may have spoken to the team since over the phone - if not I advise you to do so; 0345 454 1111.
Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk