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updating account details

Joining in

I moved and now my account number changed can’t see my details in my virgin media app.I called customer service a number of times they said they requested the details to be updated in 24 h whoever nothing happened..can’t re-register because my email address already in to get around this problem? 


Forum Team
Forum Team

Hi varosivadasz


Thank you for your post and welcome back to our community.


I am sorry to hear the online account hasnt yet been transferred.


I will send you a private message now so I can help further.


Please look out for the purple envelope in the top right of the page and pop back to me when you can. 



Vikki - Forum Team

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I have the same issue