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updating account details when email address no longer exists

My Dad died.

The email account linked to mum and dad's virginmedia account no longer exists.

How does she (or I) link a new email address to the account?

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Re: updating account details when email address no longer exists

Hi there @mhologram 

 

Welcome to the community and thanks for your post. I'm very sorry to hear of your loss and that you are having these issues with the new account. 

 

You can use any email address to set up the new account - you can do this by heading here and registering again. 

 

Let me know if this helps or if you face any further issues and I'll do my best to help. 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: updating account details when email address no longer exists

Thanks we will have a go. MH 

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Re: updating account details when email address no longer exists

No worries @mhologram - it should allow you to set it up now. 

 

We're here until 9pm today to help here,  pop back if you face any issues 

 

Thanks, 

 

 

Hollie - Forum Team


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