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Tuning in

Reece - please help me. I have this exact issue and have been on the phone to VM and/or O2 for hours today. 


Forum Team
Forum Team

Hi @Smroberts 

Thanks for posting and welcome to the community. Please make sure you're posting on your own thread in the future 🙂 this is just to ensure no work is missed.

What issues are you having please?

We'd like to help further if we can. 

Best wishes.

Forum Team

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Hello John

the exact same issue as OP on this thread in receiving unexpected overdue reminder letter from o2 completely unaware I have a “contract” with them following switch from oomph to volt. I’ve spent +3 hours on phone to either VM or O2 today with no resolution. 

Hi Smroberts,

Thanks for getting back to us, I am very sorry for the experience you've had up to now.

I'll drop you a PM now so I can take your details and look into this with you.