unable to switch to ebilling

[Janbee1]

I'm having the same problem as others here who have taken over a deceased relative's account and can't find how to switch to eBilling via MyVirginMedia.

I have tried phoning, emailing and messaging in an attempt to find a way to stop paper billing. Having followed all instructions I am still unable to find My Profile as directed - as this is obviously quite a common problem why can't VirginMedia amend their switching instructions so that this is a seamless operation that all can follow?

[Paul_DN]

Hi Janbee1,

Thank you for reaching out to us in our community and welcome, really sorry to hear about your loss, please accept our condolences.

When an account is taken over by a 3rd party the old account is closed and a new one opened in the new name, when this happens a new Online Account will need to be set up with the new details, the account number will change and a different Email is needed.

Regards

Paul.

[Janbee1]

Hi Paul

I have a new account in my name which is working fine except for the inability to switch to ebilling. I am becoming very frustrated that I am being charged for paper bills that I do not want and that nobody seems able to help me with this situation.

Regards

Janbee1

[Ashleigh_C · Accepted solution]

Thank you for popping back to us @Janbee1 and I am so sorry that this has not yet been resolved. I'll be happy to take a look via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.