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unable to renew. although clearly this says otherwise

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Please allow up to 7 days for your offer to be processed.




Hello Paul,


Your Virgin Media contract ended on 13 August 2023. If you renew today, we’ll give you an exclusive discount on your current package as a thanks for being with us*.

Your package will stay the same, but for 25% less. What’s not to love?




Plus, keep enjoying your Volt benefits



Double the data on every eligible O2 Pay Monthly plan in your household.



Supercharged connectivity: our WiFi guarantee and O2 Travel Inclusive Zone, at no extra cost.



All the good stuff you’d expect from O2: epic 5G coverage and exclusive perks and experiences with Priority.



Learn more about Volt



My Virgin Media account


Manage your bills, check your service status, and loads more – just register or sign in to My Virgin Media. We’ll help if you’ve forgotten your account details, too.


Don’t miss the chance to bag this exclusive discounted by renewing your Virgin Media contract today.

Take care,

The Virgin Media team




The legal stuff

*Monthly price shown will increase each April from April 2024 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. See

New 18-month minimum term Virgin Media cable contract. Offer available to existing customers only. This is an online offer and may not be available elsewhere.



General: All information and prices correct at 14-08-23. Further legal stuff applies – see All rights reserved. Registered office address: 500 Brook Drive, Reading, RG2 6UU. Registered in England and Wales No. 02591237.

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Volt benefits: Volt benefits available if you have or sign up to both an eligible Virgin Media broadband service and an eligible O2 Pay Monthly tariff. Not available if you are taking Virgin Media services in any of our 2022/2023 network expansion areas or for Essential broadband customers from 10 November 2022. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (if you don’t take or already have the fastest Virgin Media speeds available to you in your area at the point you place your order to become supercharged with Volt); (2) our moneyback WiFi coverage guarantee with WiFi Max at no extra cost; (3) Double the O2 mobile data for each eligible O2 Pay Monthly Mobile SIMS in the Virgin Media account holder’s name in your household (if you don’t take or already have unlimited O2 mobile data); (4) O2 Travel Inclusive Zone so you can roam in 75 destinations; and (5) If you take out a phone on a new O2 Custom Plan, you’ll get up to £150 off an O2 Custom Plan for a connected device. Benefits applied following purchase that fulfils eligibility criteria. Existing eligible customers must place order to unlock Volt benefits via My O2. Volt benefits applied up to 14 days following order (or up to 14 days following Virgin Media installation for existing eligible O2 customers purchasing Virgin Media broadband). Check Virgin Media broadband speeds availability at Separate contracts and billing apply to your Virgin Media and O2 mobile services. Terms apply, and If you already have a Virgin Mobile SIM and continue using it, your service shall be subject to Virgin Media’s standard pay monthly terms and conditions which can be found at


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Forum Team
Forum Team

Hi there @laviathon 

Thank you for your post and welcome to the community forums, it's great to have you here and part of the team. 

I am so sorry to hear that you have faced these issues when trying to renew, can I ask what exactly happens when you try to click the link? 

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it says ooops ... so i called and spoke to an advisor. only to be told she could find this deal and i needed to submit it on forum


couldnt find this deal i mean

Thank you for confirming @laviathon I'd be happy to take a closer look into this with you via a Private Message so we can try and get the correct deal for you. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.