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unable to pay bill online or via automated phone line

I tried to pay my bill via the virgin media online account at 8 am and 6pm today and at both times after my bank had confirmed payment it stating that the page had timed out but i was only logged in for no more than 10 mins. I rang 150 and the advice i received was to ring the automated line but again it failed as it stated that i had entered an invalid card number.  I rang 150 and after around 20 mins they ended my call without even answering it. This means that my bill remains unpaid unless  pay it at the post office but this takes at least 5 days for the payment to go through and Virgin now likely to cut my services which I rely on now that I work from home and need access to my broadband.

Does anyone know what the problem is with the website and the automated phone line 

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Re: unable to pay bill online or via automated phone line

Thanks your post Epg0001.

 

Have you been able to pay since your post? If not we have all options listed here.

 

Thanks, Emily.

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