Hi John, Thanks for getting back to me and apologies for not setting up a seperate thread on this (newbie)
So when I try to log in on desktop or browser on phone (in chrome, Firefox, safari) I get the messages below:
‘Oops, looks like something's gone wrong on our side. Please try again’
‘Something's gone wrong, We're sorry this isn't the page you wanted.
Its something at our end, and we're working as fast as we can to fix it’
Our internet was installed (for the first time along with setting up this account ) a few weeks ago.
When I log in on the app it just says (under service status)
'Looks like your service may not be connected yet’
I was chatting to somebody in Virgin last week to ask if deleting my account completely and re registering would help. They said they would delete it (within 3 working days) but never actually did.
I have tried setting up under a new email but once I add my account number it detects my original email address.
And so this endless loop continues. Ii would very much appreciate your help on this.