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jaredhoe
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unable to create password for broadband account

Hello, I have recently joined VM broadband and have everything set up but when I try to create an account, I can't create a password. Everything I tried was "invalid password".

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Beth_G
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Re: unable to create password for broadband account

Hi there,

 

Welcome to the Community Forums and Virgin Media! Thank you for your post

 

Sorry to hear you're having some trouble registering your account online. Can I ask if your services have been installed? You may have some trouble trying to register if your services have not yet been installed. I appreciate the error message you're receiving is concerning your password, but it may still mean that your details have not fully been registered yet.

 

Let me know 🙂

Beth

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