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unable to access my acount

hi

cant connect to my account have no bill to reset my account because its online and paperless and cant reset because i dont know my area code or date of last bill

account number ?

no way to contact virgin media as it loops  has anyone got a phone number or email account so i can reset my account

 

thanks in advance 

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Re: unable to access my acount

Hi ripper1, 

 

Thanks for posting and welcome to our community 🙂

 

Can you confirm if you've ever had access to your online account in the past? And if you've tried the forgotten password/ username options?

 

Alex_Rm

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Re: unable to access my acount

hi

ive had access before but have forgotten my password, i can reset because ive forgotton my memorable word, and i cant reset that because i get paperless bills and cant get that because i cant login lol

its a nightmare lol

 

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Re: unable to access my acount

Same problem for me, i just need the account number but its impossible to speak with them especially with the sms

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Re: unable to access my acount

Thanks for getting back to me ripper1,

 

I've popped you over a private message so I can help you with this 🙂

 

Alex_Rm

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