Menu
Reply
Highlighted
  • 45
  • 0
  • 7
On our wavelength
538 Views
Message 1 of 6
Flag for a moderator

ultimate oomph bundle billing question

(I don't know if this is in the right so please move if necessary)

Did anyone who is on the oomph bundle get a 22 pound credit on their december bill? I did look at the PDF of the bill and just said something like general billing adjustment? (wonder if anyone else got the same thing)

0 Kudos
Reply
Highlighted
  • 1.54K
  • 59
  • 119
Forum Team
Forum Team
484 Views
Message 2 of 6
Flag for a moderator

Re: ultimate oomph bundle billing question

Hi johnsemple123, 

 

Thanks for posting and Happy New Year! 

 

Oh, I do love a mystery credit!  I would be more than happy to get this checked for you 🙂 

 

If its okay, I will just need to pop you over a private message and grab a few details first. 

 

The message will appear in the purple envelope on the top right of the page 🙂 

 

Speak soon 

 

 

 

Nat
0 Kudos
Reply
Highlighted
  • 45
  • 0
  • 7
On our wavelength
480 Views
Message 3 of 6
Flag for a moderator

Re: ultimate oomph bundle billing question

Sent 😉

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
450 Views
Message 4 of 6
Flag for a moderator

Re: ultimate oomph bundle billing question

I have the same credit on my ultimate oomph bundle, not complaining but just want to double check that it's correct.

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
398 Views
Message 5 of 6
Flag for a moderator

Re: ultimate oomph bundle billing question

Me too, I have the same credit on my ultimate oomph bundle, definitely not complaining.

I was just speaking to a VM agent about something else and asked about this and they weren't aware of what had generated this credit.

I also know of others on the ultimate oomph bundle who have been given this credit.

0 Kudos
Reply
Highlighted
  • 45
  • 0
  • 7
On our wavelength
390 Views
Message 6 of 6
Flag for a moderator

Re: ultimate oomph bundle billing question

It was something to do with a..............cause i'm a valued virgin customer and when I moved to oomph they didn't want me losing out on my sim only contract (I did have a sim card with them combined with my old 350mb phone package) so to make sure I didn't lose out they credited me with 22 quid

0 Kudos
Reply