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trying to cancel or change an oomph package

Trying to cancel or change my oomph package , but cannot do it online . However can't get to talk to an employee who is unable to understand this . How can I make a complaint or speak to someone who has the skills and authority to help me.

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Re: trying to cancel or change an oomph package

Good Afternoon bolton1923,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

I'm sorry to see that you've been having issues with changing or cancelling your services. 

 

Sadly, we're unable to make changes to packages and process cancellation requests over our Community Forums

 

If you please call us on 0345 454 1111 and then select Option 4, followed by Option 5 and you'll be able to speak to a member of our dedicated team

 

Kindest regards,

 

David_Bn

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