Virgin Media Community

[kg77]

cancelled my uncles account last month due to his passing got through on 0800 952 2302 and was cancelled quickly. today weve recieved a cheque which we are assumming is money owed to him the cheques wrote out in my dads name but surname been spelt incorrectly . tried the bereavement number again to see if is for that but the numbers not working 

, tried customer services which were no help because we dont know the account password . any suggestions of who else we could contact please 

[Rachael_F]

Hi kg77,

First of all, I'd like to offer my condolences. Thank you for reaching out with regards to this issue, we can certainly look to get this sorted for you.

I'll just need to send you a private message to confirm some details. Please head to the purple envelope in the top right corner to respond.

Thanks,

Rachael