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switching package

Hi,

I am a Virgin Media customer since August 2016.  The original contract expired and was updated 2019.

I wish to change my package or leave Virgin Media and start a new contract.

I am unable to contact Virgin Media by phone or by email.  The Virgin website is useless.  The process for leaving directs you to what is now, due the Coronavirius pandemic, a non-functioning call centre and there doesn't seem to be a customer service email address..

Short of contracting a different supplier and cancelling my direct debit, is there anyway to contact the relevant department at Virgin Media.

Thank you.   

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Re: switching package

Hello

Cancelling your Direct Debit will not cancel you account it will just place account in debit with the risk of the late fees, Debit collectors calling and a black mark on your credit report. If you decide to leave before you can be classed as a new customer you would have to wait 3 mths.

With regards to re-negotiating or cancellation I am afraid they cannot be dealt with in the forum.

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you. You can also call in on 150 or 0345 454 1111 best times to call are first thing in the morning, use the option "Thinking of leaving", but again wait times my be long.

https://community.virginmedia.com/t5/Digital-life/When-and-how-to-use-our-messaging-service/ba-p/425...

Regards Mike

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