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still awaiting my direct debit being implemented

spoke to someone here re my tv disconnected despite a direct debit being put in place. I phoned countless times but nobody recognised my details The agent I spoke with asked if I wanted to settle my account but I asked about redress for months of hassle with your company but I still await his response

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Re: still awaiting my direct debit being implemented

Hi Joe.

I'm not sure what happened to the original DD you set up. Customer Services would be able to explain that for you.

At this point though if there's a balance outstanding, then a Direct Debit cannot be set up on the account. If the account is not at a balance of £0.00 the DD doesn't update. 

If you have paid the balance in full that you mentioned since you posted, then you will be able to set up a DD ready for the next bill.

Best of speaking to them durectlyabout this on 150 or 0345 454 1111.

Good luck.

Kaz.

Ex VM employee. Just here to help 🙂
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