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hallio905
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someone has used my details to open account

I have tried to open an account but got declined as i owed money on another account.

Which is not mine and based at a address i have never heard of. used my details

i used to be with virgin a few years ago and have a email with my bill as £0.00 when i closed the account.

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Beth_G
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Re: someone has used my details to open account

Hi hallio905,

 

Welcome to the Community Forums.

 

I'm very sorry to hear that your details have been fraudulently used to set up another account with us. Of course this is quite concerning, so I'm going to send you over a private message and take some details from you so we can look into this for you.

 

Please find my message over at the purple envelope.

 

Thanks,

 

Beth

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