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service suspended

VM have suspended all of my services despite me speaking to customer services last week and being assured that they would delay the suspension until the 30th  when my salary is in. I have been on the phone for 2 and a half hours via 150 and have been cut off 3 times despite been advised a waiting time of 30 mins or less. 

I now have 2 irate kids who cannot access their online schoolwork and a my other son who cannot complete his online University assessments either.

I am in isolation due to this stupid coronavirus and me being on the " at risk " list and now have 3 children with no internet access or tv channels even though I was promised otherwise.

I sed to have a direct number to the customer retentions department in the uk who were always helpful but It is no longer valid and I am unable to access it via the menu on 150 because it does not give me the option as I have a payment due. 

Anyone got any ideas or any VM staff viewing able to help?