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scam emails re billing

Hi,

Just letting you know that the scammers are at it again. I received the following email this morning: -

"The payment for your latest Virgin Media bill has failed. The payment processor has detected invalid billing information associated with your account."

The email did not however come to the email address I use for login to my Virgin Media account, but was addressed to an old email alias set up in the very early blueyonder days that I never use. Somehow, whoever is sending these scam emails has managed to get hold of an old email address of mine, and although this is obviously a scam email, it is not exactly reassuring to know that my email information is available to scammers which to me suggests some form of data security breach somewhere?

Brian

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Re: scam emails re billing

Hey Brian 

It wouldn't have come from VM. Customer security is a priority for them.

I'm no expert on email phishing but I know there are plenty of ways data is extracted from people's PCs etc.

Have you got up to date anti virus and spyware protection on your devices? 

Worth running checks on that just to be on the safe side.

VM never sends emails to customers for billing. They call them. Any emails purporting to be asking for money are always scams. 

You can report them via this link.

NetReport

Take care.

Kaz

Ex VM employee. Just here to help 🙂
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Re: scam emails re billing

'whoever is sending these scam emails has managed to get hold of an old email address of mine' yes

'which to me suggests some form of data security breach somewhere?' yes, possibly

most email addresses have been harvested in some form or another. even if you have an email address you have never used, you will likely get spam/scam emails at some point.

go here and type in your email address https://haveibeenpwned.com/
even if it shows your email address hasn't been pawned, your email address is still likely to be out there along with most others.
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Re: scam emails re billing

Scammers are always "at it"!  The words payment processor are vague.  Security bulletins regarding such messages can be seen here: https://community.virginmedia.com/t5/Security-matters/bd-p/Internet_Security

Ancient email addresses end up on lists that are bought and sold by scammers.  20 years (or so) ago HTTPS wasn't used as much as it is today, so, email addresses submitted to websites all went as plain text via CGI and PERL scripts, which were easily accessible by 3rd parties.  Data protection wasn't as good either and it was regarded as a more "honest" place back then.Smiley Indifferent







--
The only winning move is not to play.
No system is 100% secure
Ridicule is nothing to be scared of - Adam Ant
The only thing constant - is change. Chris Evans
The internet is a series of tubes
Windows Update isn't rocket science - if it were, it would work.
Unlike Monty Python, spam is never off.
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Re: scam emails re billing

Hi guys, thanks for the responses to my post.

w.r.t. one of your points I do have up to date anti-virus, active firewall and do weekly spyware scans so pretty safe from my end and the source is unlikely to be my PC.

thanks for all your views on how this could happen though, quite enlightening.

best regards,

Brian

 

 

 

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Re: scam emails re billing

Tbf that is possibly not VM’s fault entirely. That information is out there on some spammers list and they sell these lists between themselves. I had one that tried to tell me they had video of me watching a porn site and proudly announced they knew my password...only it was a password I haven’t used for twenty years so wherever they got that info from they didn’t even know it was out of date. The fact that these ppl start the email with Hi there or Dear customer says they don’t actually know who you are so it’s not likely to be genuine. Just make sure you mark it as spam and don’t unsubscribe as the VM system suggests. Never unsubscribe to something you know isn’t a newsletter. 

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