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returned old equipment but someone came to get it

Hi all

I got a free upgrade off er a while ago for the Tivo box

Then a while later another one for the broadband router

 

ALl went well and I returned the old stuff as per the instructions - and I still have the receipts

However, today I got what looked like a dodgy text saying someone was coming to collect it - I checked and the link didn't work so I ignored it

But someone has just knocked the door and said he had been sent to collect the old router

How can I check they have been received??? There is not way to send them a message via the web site and I know the 151 number can take ages to answer

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Message 2 of 12
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Re: returned old equipment but someone came to get it

Good morning @mikewidnes 

 

Thank you for taking the time to post. 

 

I am sorry to hear that you have had these issues with returning the equipment. 

 

Please could you let me know the tracking number of the return equipment? 

 

Kind regards,

Zak_M  

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Message 3 of 12
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Re: returned old equipment but someone came to get it

Hi
Thanks for the reply

Tracking number is BC7D1TR
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Message 4 of 12
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Re: returned old equipment but someone came to get it

Thank you for coming back to me. 

 

I have taken a look into this and can see that the equipment has been returned, I have reached out further to a member of our team who works in the equipment returns for further information. As soon as I get anything back Ill reach out once again. 

 

Kind regards,

Zak_M

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Message 5 of 12
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Re: returned old equipment but someone came to get it

Thank you for waiting for me there @Mikewindnes 

 

 

It was a mistake on our part, we have double checked this and we can confirm that we have received the equipment. 

 

Kind regards,

Zak_M 

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Message 6 of 12
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Re: returned old equipment but someone came to get it

Thanks for that

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Message 7 of 12
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Re: returned old equipment but someone came to get it

No problems at all, 

 

If we are able to assist you any further then please do reach out. 

 

Kind regards,

Zak_M 

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Message 8 of 12
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Re: returned old equipment but someone came to get it

Hi Zak

Sorry to change the topic of the conversation but - by co-incidence possibly I have just had 2 phone calls that I think were scam calls
I think they were working up to getting me to allow them to log into my computer - but as I have been working in IT since 1981 I generally spot them pretty quickly!

Anyway - They claimed to be from Virgin Media and were ringing about my Broadband - hence the message to you
The first was a man - general stuff blah blah blah - hung up on him eventually when he didn;t seem to be making sense (e.g. checking broadband speed over wifi with 10 other devices on the wifi!

Then a second phone call arrived - very convincing lady also 'from Virgin Media' about the Broadband
I challenged her but she was VERY good - gave me my account number - wrongly - and some other details - also wrong - but normally they hang up well before that point

She ended up saying that if I was not convinced them I should contact Virgin Media and they would connect me back up to her - maybe it was a thing where the line would only appear to clear and they would answer as if they are Virgin???


Anyway - dunno if you can do this - but can you check if anyone is actually trying to get hold of me??

Thanks

Mike
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Message 9 of 12
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Re: returned old equipment but someone came to get it

Hello, 

 

It dose sound like it could be a scam. 

 

If you can provide me with the numbers I can check them for you? 

 

Kind regards,

Zak_M 

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Message 10 of 12
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Re: returned old equipment but someone came to get it

One was from 01322404494

 

other was from 01322404841

 

or that is what it said

 

I am presuming they are not one of yours??

 

thanks

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