I have left VM since last month and could not return the kit. I've requested the pre-paid packaging but it never come. I received the email states that the technician will come to pick it up but he never shows up. What I can do?
Thanks for posting and welcome to the community.
Sorry for the delayed reply. Have you returned this kit to us since posting?
If not, please re-order the packaging here you'll receive it within 14 days of today's date.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"