Sadly you will not get any written confirmation and nothing will be updated on your log in page, i was in similar situation, been with virgin for years - they were unwilling to provide me with new contract details including new pricing, which i wanted to print off for my records, Am now leaving, as the customer service is just None existant, you wont get through on phone or chat, " all offshore " you will be cut off passed from one team to another - you are best off on here where one of the forum team can assist