If I try to register with a new email from scratch I get this mesage "The details you have entered are incorrect, please check and try again." before I can enter a new emaile address, if I try to log in I get this mesage "You haven't confirmed this username yet. Please check your inbox for a message called 'Confirm your My Virgin Media username' and click the link in the email."
I just need to get out of this loop and start again.
Yes using the forgotten my password link alowed me to reset my user name and gain acces to my account, but now I have the message "You're not with Virgin Media anymore If there's any information you want to grab from your account, you have 90 days from your disconnection date to do so. Please make sure you retrieve all your important emails and files before this time."
I have only instaltion dates not a disconnction date and its not even been instaled yet.
My first instalation date was 19th of October, then the 3rd of November then 20th of November and now I have a date of 10th of December.