Did your friend follow the correct process for refer a friend?—yes, I used link of email’s friend, and virgin contact me and I contracted. Over the phone staff of virgin told me everything ok( about referencia of friend), and I will have 50 pounds, but I never got it.
Also do you have confirmation that the referral was accepted by us—yes, in the call, the staff told me, I repeated twice times, and he told...everything ok.
thanks for explaining that for me, do you have any written confirmation in an email or letter that we can physically see? Ask your friend if they have this as well as we need to see evidence that it was accepted and confirmed.
You can see the mail, after that mail... I send him mobile number, he called me, choose package and contracted, and over the call...I repeated again the "refer a friend program", and he told me " yes of course, no problem".