re negotiating a new contract

[dss63]

hi i have been calling virgin media to get a new deal for our phone and broadband as we are out of contract. got a price of £50 per month for m350 and talk  anytime phone with extras. went to confirm only to be told this offer has expired and it would now be £65 which is £3 more than what is quoted to renew on our account upgrades. was told that virgin work on different platforms that have different discount rates? as we are out of contract cancellation is in place after 25+years.

[Ashleigh_C]

Hi there @dss63 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue when negotiating a new deal. Unfortunately if an offer is not taken we cannot guarantee that it will still be available in the future. 

If you would like to discuss a new package at all then our teams on 0345 454 1111 will do all they can to find the best possible deal for you to suit both your needs and your budget.